Support Services

Retally Sales and Technical teams provide the following services at reasonable fees except Product demonstration if conducted at Retally Offices

• Free Product Demonstration
• Product Installation
• Training
• Upgrades
• Technical Support

Cost of Technical Support

All the customers who have licensed products can receive free techinical support for not more than one hour per day per person via telephone, SMS or Whatsapp. Free technical support of not more than half an hour per person per computer is also available for customers evaluating Retally applications. Continued technical support for more than one hour may require a service contract or incur charges raised per incident.

 Support Alternatives

• Support via email with a response time of 48 hours
• Mobile telephone voice calling
• Mobile phone SMS
• Teamviewer
• Whatsapp

 

Business Hours

Monday - Friday      0800hrs - 1700hrs

Saturday      0800hrs - 1300hrs

Closed on Sundays and Public Holidays